Customer support agent Benelux en Switzerland april 2022

  • To ensure customer queries from multiple channels are attended promptly in line with set standards with dedicated attention on inbound calls and (e-) mails in call center environment
  • To provide professional and qualitative customer service in line with set DHL standards
  • To resolve customer’s queries in accordance with set DHL standards
  • To promply and accurately log queries in ERP system To actively promote self service functionalities and / or ensure customer query is addressed structurally so that it does not re-occur
  • To ensure cross function liaison and handle required billing adjustments
  • To identify query root cause and, ensure billing accuracy upon receipt of queriesCredit Risk Management and Collection teams-
  • To timely support/settlement of customer collection queries- To facilitate AR collection and minimise disputed amounts and ageing for aged debt positionsCustomer Service and overseas stations / HUB and Gateway (duty department)-
  • To liaise with 3rd party countries, customer service, operation, and commercial/sales when required
We offer a benefits package that includes a competitive salary, You will have access to comprehensive learning programs and international career opportunities.
Profiel en vaardigheden
  • Secondary school
  • Intermediate level of English knowledge (DPDHL Business Language)Very good knowlegde of the French- Dutch- German Languages (combination of languages)
  • Sensitive to cultural specifics
  • Good telephone conversation/handling skills
  • Good communication and conversational skills
  • Call center experience
  • High customer focus and service orientation
  • Working Schedule Mon- Fri, 38 hrs per week.
  • Salary +- €2200,- per month