Customer Service Valley

The Stichting Customer Service Valley foundation is a collaboration between government organizations, businesses, and educational institutes. 
We provide our own training, a solid network, knowledge and innovation exchange, active mobility and recruitment, and a marketing and communication platform. 

We aim to achieve the objective to ‘Take your customer satisfaction to the next level’ by:
• Developing the field further, with a specific focus on innovation and digitization. Our clear aim is to improve our services for all our customers. 
• Collaborating effectively and sharing knowledge to strengthen South Limburg’s position as a region specializing in customer service.
• Creating an attractive climate for organizations focused on customer service in the broadest sense.

South Limburg has around thirty companies operating a medium-sized or large-sized customer service centre. These centres provide 6,000 jobs, of which 2,000 are in Customer Service Valley. In addition, there are many more organizations in the region with a smaller front and/or back office customer service department for which Customer Service Valley is relevant.

Government, the business community, and education work together in the Stichting Customer Service Valley foundation. Through training programmes, knowledge exchange, innovation, and further professionalization of the field, they aim to further strengthen South Limburg’s position as a region specializing in customer service.