Sharing knowledge and innovation
The world is changing, and so is the customer service sector. Information technology is being developed at a lightning-fast pace and significantly impacts progress in customer service for both front offices and back offices. What is the impact of robotization and artificial intelligence? Furthermore, what is the role of people in the process? How should companies handle this? These questions as well as many more future-facing questions are what Customer Service Valley tries to answer. Customer Service Valley provides expertise to its partners with the use of brainbubbles (knowledge sessions), research, whitepapers, partner expert sessions, knowledge projects, an alliance with the Smart Service Campus, and participation at trade fairs. Knowledge helps when making strategic choices to innovate and to prepare for the future which is more uncertain than ever before. The sector can only move forward and achieve targeted innovation of customer service by collaborating and sharing both knowledge and insights.