For companies
As a company with a call centre, you’ll benefit from an innovative, high-quality customer service environment that contributes to the further development of your organization’s service level. Customer experience management – and hence also the role of customer service – is becoming much more important. A further shift from offline to online customer service will take place in the years ahead. A third trend is the evolution from customer service as a department to customer service as a state of mind.
Maastricht and the surrounding area have around thirty companies with an active call centre. These call centres provide 5,000 jobs. Government, the business community, and education work together in the Stichting Customer Service Valley foundation. Through training programmes, knowledge exchange, innovation and further professionalization of the field they aim to further strengthen South Limburg's position as a region specializing in customer service. As a company you then have direct access to an active platform that enables you to get the best out of your call centre.
The Customer Service Valley business team can guide you in investigating and assessing the possibilities if you want to locate in this leading region. Customer Service Valley: a regional initiative with an international ambition: Join your future.
Why South Limburg?
Thanks to its international location, culture and way of doing business, South Limburg is the perfect place to offer effective customer-driven customer service. Hospitality is at the heart of Limburgian culture. It's also a dynamic region with an international outlook. With its geographic location and the international student population in Maastricht, there’s an abundant supply of the multilingual staff that many call centres require. In order to achieve international recognition, Customer Service Valley also works with other cross-border initiatives.
For more information, please contact Marieke Kraak, the programme coordinator for Customer Service Valley, on +31 6 117 340 30 or at info@customerservicevalley.nl
