Professionals wanted
Professionals wanted. Does this bring into mind an image of a customer service agent? If not, maybe the term ‘call centre employee’ sounds more familiar? Yet, the term ‘callcentre’ isn't used that often any more. It no longer adequately describes our culture, our people, or our profession.
The contact centre branch has undergone some major developments in the last few years. Customer satisfaction has become more important than ever and this can only be achieved with competent, motivated, and happy employees. These types of employees, however, are not lining up for these types of jobs. A job incustomer service is often still considered as a part-time job or simply as a means of ‘income’. It is not truly seen as a profession. But this needs to change. Change is needed to maintain the standards of our client-oriented services and to allow us to develop even further. This is why I am extremely pleased with an initiative such as Customer Service Valley that sees government, businesses, and education working together for the mutual organization of retraining and extra training, recruitment, and the improved positioning of the customer contact sector in education and elsewhere.
TalentPitch
It needs to make a contribution to changing perceptions about working in customer contact as a conscious professional choice. This will provide a solution to the current mismatch on the regional labour market that sees a high number of jobseekers that are not yet coming to our growing sector for work.
This needs to change, and this shift is happening already. The stories from several customer service employees that can be read on this website indicate this change. Theirs are stories of happiness and pride, and of challenges, ambition, and development. If you would like to see what the work is really like, I advise you to try TalentPitch, and perhaps you will find your calling there.
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